Returns and deposit refund policy
This translation is provided for convenience. The Vietnamese version prevails.
Product returns
- Replacement within 7 days for manufacturer defects.
- Does not apply to damage from impact, water or unauthorised disassembly.
Rental deposit refunds
- Cancelled 7 days or more before the event: 100% refund.
- Cancelled 3 to 6 days before: 50% refund.
- Cancelled less than 3 days before: no refund, one free reschedule within 60 days.
Pre-order deposit refunds
- 100% refund if we cannot deliver by the date in the contract.
Applies to: QQ PATH Co., Ltd.. Business registration no. 0319176223, first issued by the Ho Chi Minh City Department of Finance on 23 September 2025. 129E Nguyen Dinh Chinh, Phu Nhuan Ward, Ho Chi Minh City, Vietnam.